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I was referred to OOMA by a close friend, would never have heard of OOMA otherwise. As such we were both to receive a $20 Amazon gift card as a "referral reward". I made three (3) calls to OOMA to check on the status of the reward. Finally, on the third call I was told...
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2.7
#1230088
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After calling their Customer Service group to cancel my service and telling them what I wanted, I got immediately transferred to an "Account Specialist". After about 10-mins on hold, my call got dropped. This happened 2-times before I finally spoke to someone on my 3rd...
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2.9
#1217265
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The online chat people only recite what is listed in the online help, and as soon as you ask something more refer you to the 800 number. Why don't you make it a bot chat instead? or discontinue it altogether? Had a simple question - Caller ID on my phone disappeared -...
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#1213900
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Ooma - Many phone calls from previous customer.

I cancelled Ooma service and continued to get many emails I unsubscribed many times and even called them delete my email. They also sell your email to others. Stay away from these idiots.
2.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1180989
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unbelievable worst customer service. I called to cancel 4 times. The customer services personal are the worst to deal with. they did not want to cancel my service even I told them I closed my business. They tried to charge automatically without my authorization. They...
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2.5
I didn't like
  • Worst customer services
#1156913
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When I call someone using my home phone the temporary number appears to the party, friend or family member. If they do not recognize that number they refuses to answer. It has been this way since we received the okay from ooma telo to start using our old home number. I...
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#1140886
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I got an Ooma for two years. With a few glitches with my Telo it worked. Last summer service suddenly deteriorated so as to be unusable. I tried cancelling service. Ooma continued to bill me for six months after I cancelled service. I just got off the phone after being...
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Anonymous
Lois

Worst customer service in the world called to cancel and some man gave me a hard time DONIT USE OR BUY THERE SERVICES

#1124977
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I cancelled the service and ported the number to another service provider one year back . When i cancelled the service they charge me &25 for two months and i called them they will refunded and informed me that we cancell my service everything taken care. when i check...
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#1119275
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Called Customer Support 3 times already this month to stop a particular scam caller using the caller ID Shawnee KS. Each time they say it is fixed. One time they transferred me to Tech Support who said they would call back and never did. The calls keep coming in each...
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1.4
#1119036
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I cancelled my ooma in March. My card is set to auto pay the full balance each month. I was having health problems, so I did not look at the charges each month. Well in September I did, and I found I was still getting charged. I called ooma, and they verified I did...
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#1111968
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