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I ordered and received an OOMA DP1 desktop phone. Where to begin! The manual that came with the phone relative to setting up the "speed dial" buttons is not descriptive on how one actually sets up this feature. Two calls to OOMA and they could not figure it out. I did...
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#1370505
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Cancelled 2 years ago but charges won't go away. First time I called they gave me a credit of $10 and said they will keep account active ofr 2 months for next person to avoid activation fee. I said fine. 4 months later I see I have been charge for 2 mos. Call again,...
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2.7
I liked
  • Service
I didn't like
  • Not being able to cancel
#1284764
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I contacted Ooma Office about voip phone service and told them we had wireless internet, the sales rep said it would work, had us call tech support and do speed and latency tests, (latency 51 MS), tech support said it should work fine. Ordered phones,long story short...
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1.2
I didn't like
  • Customer service is not helpful
  • User interface full of charge-up bombs
  • Customer service
#1282913
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I've had this product for several years and think its the only way to go. My only beef is that on their website they have an online calculator that is "supposed" to show you what your particular taxes and fees will be for your area. I couldn't get a person from the...
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4.0
I liked
  • I like the ooma telo product
I didn't like
  • Being deceived about what to expect to pay for fees and taxes
#1269411
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I was referred to OOMA by a close friend, would never have heard of OOMA otherwise. As such we were both to receive a $20 Amazon gift card as a "referral reward". I made three (3) calls to OOMA to check on the status of the reward. Finally, on the third call I was told...
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2.7
#1230088
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After calling their Customer Service group to cancel my service and telling them what I wanted, I got immediately transferred to an "Account Specialist". After about 10-mins on hold, my call got dropped. This happened 2-times before I finally spoke to someone on my 3rd...
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2.9
#1217265
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The online chat people only recite what is listed in the online help, and as soon as you ask something more refer you to the 800 number. Why don't you make it a bot chat instead? or discontinue it altogether? Had a simple question - Caller ID on my phone disappeared -...
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#1213900
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Ooma - Many phone calls from previous customer.

I cancelled Ooma service and continued to get many emails I unsubscribed many times and even called them delete my email. They also sell your email to others. Stay away from these idiots.
2.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1180989
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unbelievable worst customer service. I called to cancel 4 times. The customer services personal are the worst to deal with. they did not want to cancel my service even I told them I closed my business. They tried to charge automatically without my authorization. They...
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2.5
I didn't like
  • Worst customer services
#1156913
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When I call someone using my home phone the temporary number appears to the party, friend or family member. If they do not recognize that number they refuses to answer. It has been this way since we received the okay from ooma telo to start using our old home number. I...
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#1140886
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