Product: Ooma Account Clear all filters (0 of 9 reviews match)
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The Account Specialist went through the standard hard sell of maintaining service which, I simply don't use, and then asked me if I wanted to sell my equipment, use it for a fax machine (what??), as a security system, etc. I finally just told her that I could worry about my equipment and did not need any assistance from Ooma...
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2.9
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Ooma Account
#1217265
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when i check my credit card account every month they are charging $5.88 from almost 11 months. i called them and ask for the reason why are you charging my account. Then Answer is if you keep the device with you and not ported to any one or give it anyone to activate the service ,then ooma...
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Ooma Account
#1119275
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I canceled ooma service 2-3 YEARS ago & they still send emails & call my cell phone claiming they're going to suspend service for late payment! The emails & calls are most common from January - July every year. The phone person, if you talk to them, assures they'll...
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Ooma Account
#1060857
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Finally the only resolution was to file a dispute with my credit card company. Thank goodness they have more clout that I do...they issued me a credit and charged it back to Ooma. My account still says active, so we'll see if I have to do it all over again next month....
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Ooma Account
#928763
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I can't tell you how frustrated I am with Ooma. I have called on at least 4 different occasions to cancel my account. Their MO is to stop charging for a month or so and then they start charging your credit card again. This has happened to me on least 3 occasions. ...
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Anonymous
Anonymous

BTW, with 267 complaints on file with the BBB, the BBB still shows them as accredited with an A+ rating so I don't think the BBB is of any use anymore. See for yourself: https...

Anonymous
Anonymous

Wow, I would gladly join in a class-action suit, I have had exactly the same experience. Here is what I learned: They give you a code to let someone else activate the hardware...

Product
Ooma Account
#848719
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I have been trying to get this company to cancel the server for over 6 months now. When I call they tell me, okay we have cancelled it this time. Then a couple weeks later, they take money out of my credit card for another bill. I had to finally have my credit card...
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Product
Ooma Account
#802977
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I've been trying to cancel Ooma for months now. I've contacted customer service numerous times and each time, they state they've cancelled the service but I continue to get a $5.22 charge every month. The company is extremely dishonest and I would not recommend their...
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Product
Ooma Account
#799657
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Called to cancel in Oct 2013 - they continued to charge me for two more years for taxes - tried to cancel again in Oct 2015 - 40 minute crazy phone call where I was promised a $40 refund, but only if sold my ooma box to someone else - They are really bad. The claim is...
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Anonymous
Anonymous

Well......I was considering ooma but.....lol......nope! I am VERY thankful I came across this complaint post!

Anonymous
Anonymous

Cancel credit card or report it lost, and have the credit card company issue a new one. That stops them cold.Wavhdi

Product
Ooma Account
#740119
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i purchased the ooma service when it first came out. they promised free long distance service when you purchased the pricey unit. i then upgraded to the ooma premier at a substantial additional cost, followed by an upgrade to ooma telo at another substantial cost. i...
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Ooma Account
#482303
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