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I cancelled my ooma in March. My card is set to auto pay the full balance each month. I was having health problems, so I did not look at the charges each month. Well in September I did, and I found I was still getting charged. I called ooma, and they verified I did...
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#1111968
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Been with ooma for sometime and there service and delivery of product was always B+ until recently where they launched there new Premier service. Basically they are now charging for the very same service that was originally part of the purchase price--and trying to get...
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2.8
I liked
  • Was one of the best voip on the market
I didn't like
  • It was workable until they changed to offer a premier pkg
#1074789
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I canceled ooma service 2-3 YEARS ago & they still send emails & call my cell phone claiming they're going to suspend service for late payment! The emails & calls are most common from January - July every year. The phone person, if you talk to them, assures they'll...
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#1060857
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Ooma Cancellation Policy Review

Ooma
#765844
1.0
Details
I cancelled my service in July 2015 and they still charged my credit card. They have been harrassing me ever since. DONT USE THIS SERVICE!
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Price Affordability
Product or Service Quality
We got this as a gift and tried it for a few months before realizing that the need for anything other than our cell phones and skype occasionally was pointless. Tried to cancel initially and they gave me the whole '3 months free for you to sell your device' shtick... I...
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2.7
I liked
  • Good if you need a landline
I didn't like
  • Customer service
  • Billing practices
  • Sales during cancellation
#1057167
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This companies policies and customer service are terrible. I purchased the ooma telo online, was told by their rep that this unit would work for us at our rural location. Long story short, this product has many issues if you have one line of service coming into your...
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1.0
#1038500
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I ordered an Office Ooma and used it for 7 months. I would say I've had a great experience for being a inexpensive IP phone system with some really neat features, up until the end. Called today to cancel service because I'm no longer working remotely for my office and...
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#1033316
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It took over a year and a credit card fraud claim to make Ooma stop charging our credit card after canceling. Do not get hooked into this worthless product!
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Anonymous
kd

Same problems.... I finally had to tell the bank to block charges from Ooma. I cancelled numerous times only to have charges reappear a month or two down the line.They are dis...

#1030365
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I have had the same issue and called customer support 3 days in a row. Each day they assure me it is all fixed. But it is not. My preferences are set to only roll over to my cell phone in case of an outage. However, even if I am not on my Ooma phone, it is ringing a...
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#1025124
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Due to relocation, we no longer needed Ooma equipment or Internet based phone service. I cancelled my account on October 17, 2016. Ooma has a very aggressive retention and billing services. I cancelled my Ooma account on October 17, 2016. Ooma continued to bill my...
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1.0
I didn't like
  • Billing continued after cancellation
#1024114
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Over the past 3 years I've had three Ooma devices, ALL of which have failed, the most recent in less than six months. Customer service tried to dishonestly refuse to replace the most recent failed device despite a clear one year warranty. The Ooma devices are not...
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1.2
Ooma, New South Wales
I liked
  • Promise
I didn't like
  • Failure rate of hardware
  • Customer service
#1017181
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